Refund policy

returns & refunds

you have 30 days from delivery to request a return. email dumb@buydumb.com with your order number and we’ll take it from there. please don’t send anything back before we’ve approved it. unapproved returns can’t be accepted.

unused candles
if your candle is unlit, in its original packaging, and in the condition we sent it, you can return it for a refund. once we approve the return, we’ll email you a prepaid return label and instructions.

burned candles
a candle that’s been lit can’t be returned. that’s the deal with candles. if there’s something actually wrong with it, see below.

damaged, defective, or wrong item
ceramic breaks and things go wrong. if your order arrives damaged, defective, or not what you ordered, email us as soon as you notice, with a photo. we’ll send a replacement or refund you. in most cases you won’t need to send anything back.

exchanges
the fastest way to get a different candle is to return the one you have (if eligible) and place a new order.

refunds
once we receive and inspect an approved return, we’ll refund your original payment method within 10 business days. your bank may take a few more days to post it. if it’s been more than 15 business days since approval, email us.

not returnable
gift cards and sale items.

questions: dumb@buydumb.com